[Resolved] Citrus Payment Solutions — payment successfully completed but order is not confirmed with vasu store

[Resolved] Citrus Payment Solutions — payment successfully completed but order is not confirmed with vasu store

S SrikaPrasanth from Mumbai, Maharashtra

I did a transaction of 307/- for vasu store through online payment with the help of citrus payments. My transaction was successful but order was not confirmed. So kindly confirm the order or retrun the amount. I did transaction on 19/04/2019 by 8 30 PM. Thank you. Transaction id is AXI787dd387889e4b3b9bb6c30b65b94f98 and my UPI id is [protected]@ybl Kidnly verify soon Was this information helpful? No (0) Yes (0)
Apr 28, 2019 Complaint marked as Resolved I have mailed them my issue... And they gave proper information about my transaction... My issue was cleared
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Comments

Mohankul

from Belgaum, Karnataka

Dear sir I have recharged RS 265 through sundirect app on[protected] amount was deducted but it's showing insufficient balance in your DTH. I call to sundirect customer care service they told to wait three hours still it's not working. Please check whether problem was resolved or not.

Thanks and regards
Mohankumar

Citrus Payment Solutions Customer Care's response, Apr 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at
support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team