Citrus Payment Solutions — Payment taken but not credited

Renatus

Address:

Ambattur, Chennai

We have paid 960 rupees towards our metro water and sewage tax on the 29th Dec'20 which has gone unpaid which has not reflecting in the Chennai metro water website how ever the pmt has been debited from our bank account.

Transaction details
[protected]-CITRUSEAZYPAY

Ref NO[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance.

Regards,
Team Citrus

Renatus's [Complaint's author] reply, Jan 4, 2021

Gmail: ren.seven@gmail.com
Ph: +919176222447

Renatus's [Complaint's author] reply, Jan 4, 2021

Where can i share the Screenshot??

PayUMoney Customer Care

from Gurgaon, Haryana

We are unable to trace any transaction through this phone no. and email ID. Please help us with the needful Citrus transaction ID or Scan copy of bank statement indicating the debit for the required transaction.

Regards
Team Citrus