Citrus Payment Solutions — Payment went through for product but not reflected on zara website leading to cancellation of order.

I ordered a perfume online through Zara website on the 8th August 2021. I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay. An amount of Rs 1280 was deducted from my account while it was reflected that the payment was pending and now cancelled.

Kindly refund the money deducted.

UPI Transaction id is[protected].
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Hey,

Refund shall reflect in your account within 5 to 7 working days. Appreciate your patience here.

Team PayU

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