[Resolved] Citrus Payment Solutions — recharge sun direct through citrus payment solutions money debited from account but recharge not done | |
I have done the payment of rs 210 for malayalam dpo i package basic from my sun direct app via upi mode through bhim app on 19 jul 2019 at 18.59 hrs The recharged amount credited to citrus solution pvt ltd as per directions of sun direct app directly from sun direct app . Amount debited my bank account transition id[protected] but recharge not done. I called custmer care of sun ditect. But not resolved till date Was this information helpful? | |
Aug 23, 2019 Complaint marked as Resolved Verified Support Jul 22, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team