[Resolved] Citrus Payment Solutions — refund amount double times debited for one enrollment no.

amitaryavart

from Muzaffarpur, Bihar

Address:

Darbhanga, Bihar, 848209

Sir for 2nd year nios dled admission fee for one enrollment number i have made two times payment. And two times rs 6010 and rs 6010 debited from
My account. So plese refund one time payment to my account.
Nios dled enrollment no. - [protected]
Name - mintu devi
Ist time transaction ref no. - [protected]igadwxhlq4
2st time transaction ref no. - [protected]igadwxoer9

Sir, only 2nd time the payment the status seen payment completed but for first time only payment debitrd from my account.

So please refund my 1st time debited amount in my account

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Aug 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

Citrus Payment Solutions Customer Care's response Hi Amit,

Please note that both your TXNs via Payment Id - [protected] & [protected] are succesful at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Citrus Support Team

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Comments

Gaurab kumar

from Godda, Jharkhand

I have made payment for enrolment no [protected] from my debit card of SBI, the amount has been deducted but the payment is not reflecting updated on sever of NIOS

Citrus Payment Solutions Customer Care's response, Jul 5, 2018

Verified Support

Hi Gaurab,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Subhajit Giri (Subhalove)

from Kolkata, West Bengal

Sir,
I, Sourav Jana a student of NIOS D.EL.ED made a payment rs 6071.65 for 2nd year registration in Nipa website through upi.
Balance deducted but the status has not changed yet The details of transaction are hoben below as attachments..
Please help me..

Citrus Payment Solutions Customer Care's response, Jul 5, 2018

Verified Support

Hi Shubhajit,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Gaurab kumar

from Godda, Jharkhand

I have made payment for enrolment no [protected] from my debit card of SBI, the amount has been deducted but the payment is not reflecting updated on sever of NIOS