[Resolved]  Citrus Payment Solutions — refund dedicated money

Address:Poovar, Thiruvananthapuram, Kerala, 695525
Website:citrus solution pvt ltd

Have recharged sun direct bouquets of sun direct, ₹ 50 through sun direct website. The money has been deducted from my account by citrus solution pvt ltd as the gateway of sun direct for transaction. But the money is not reached to the sun direct till now. I am attaching a screen shot for your reference. Please do necessary actions to get my sun direct get recharged as early possible.

Smc no: [protected]
Mobile:[protected]

Find the attached payment details please refund early possible...
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 29, 2019
Complaint marked as Resolved 
Verified Support
Jun 24, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments 

Comments

I was reacharged 230 rs in sun direct app .and still isn't get recharged my DTH SUN DIRECT account.plz fix this issue or refund back my money.

Citrus Payment Solutions Customer Care's response, Jun 26, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information