Citrus Payment Solutions — Refund from ZARA not credited

I was supposed to get a refund from Zara of amount ₹ 7, 122 but till now the amount is Credited to my bank account. the refund was escalated on 13 of December 2020. I was provided with a citrus id from Zara OL[protected].

Name: Ankit raj
Mode of payment: UPI.
Amount: 7, 122
Order no: [protected]
Citrus ID: OL[protected]
Contact no: [protected]
Email: [protected]@gmail.com

Kindly look into this matter.
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