[Resolved] Citrus Payment Solutions — Refund not received from Citrus for amount 7990 rs . | |
Hi, Amount of 7990 rs was deducted on 9th Nov as part of payment to zara.com and they have not received the payment and I have proof of the same . Attaching both transaction of Zara and my google pay . Please look at this at earliest . I do not understand why a Citrus does not have call support esp when its a payment gateway . Was this information helpful? | |
Dec 4, 2020 Complaint marked as Resolved They have not provided me with transaction I'd and status or any kind of proof . This is a scam company | |
 3 Comments | |
Comments
Hi Anusha same thing happened with me . Mine amount of ra 6544 got stuck with citrus payment solution. Any idea how to get back the refund from these people they are just robbing our money
Shivi0611's reply, Dec 7, 2020
Anusha even we can’t connect with zara as well because there customer care no. Is not working which they have provided in their App and Chat support is also useless hardly they response on chats.
Same issue with me too. Can we all do something ?
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
As checked, this is a successful transaction via Citrus transaction Id- OL[protected] and source transaction Id - UPI[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team Citrus
As informed earlier, this is a successful transaction via Citrus transaction Id- OL6672966357781974824 and source transaction Id - UPI5280579137286856189 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. Please refer the above screenshot for your reference.In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.
Regards,
Team Citrus