[Resolved] Citrus Payment Solutions — refunds back into my bank account

KN Venkatachalam

from Kuzhithurai, Tamil Nadu

Address:

Bangalore, Karnataka, 560043

Sir,
I received the following email

We have received a refund for your paymentid:[protected] done on planet11 ecommerce solutions india pvt ltd.
For your reference, here is the summary of your order:
Payment amount 457.0
Refund amount 50.0
For more information regarding refunds click here. Or in case of any issues, feel free to
Contact us here.

I downloaded your app with my email id but unable to see any balance in my wallet. Kindly clarify what i should do to get the refund back into my bank account from where i made the payment

K venkatachalam

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Oct 24, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

Thank you for contacting Citrus!

Your transaction id's[protected] refund has been successfully credited to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

For any more assistance, you can also contact us at [protected]@payu.in.

Thanks and Regards,

Citrus Support Team

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Comments

Bobbynimalla

from Tadepallegudem, Andhra Pradesh

I made a translation through my debit card in citruspay through a link given by kotak mahindra bank an amount of 1000 RS on 26-09-18 but the amount was debated in my amount but the amount was not credited in my kotak mahindra bank.
Translation ID INV8F002d96a2Ae

Citrus Payment Solutions Customer Care's response, Sep 28, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team