[Resolved] Citrus Payment Solutions — regarding money fraud about 70000

Chopal93

from Bengaluru, Karnataka

Address:

Room no. 103,Police Head Quarter, Nigam Vihar, Shimla, Himachal Pradesh, 171002

Sir/madam,
A cyber crime has come to our notice in which debit card was hacked & hacker made online fraudulent transactions.in this regard, for further inquiry, kindly provide detail of fraud user (Such as user id, name, ip address of system, with date & time etc.) who has made fraud online transactions through citruspay kotak on the basis of information given below: -
Debit card transaction id date amount
[protected] [protected] 04.05.2019 39, 999/-
[protected] [protected] 04.05.2019 29, 999/-
You are directed to stop this transaction immediately and refund the fraudulent amount to the card holders account under intimation to this office.

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Jun 12, 2019

Complaint marked as Resolved

Verified Support

May 05, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team