[Resolved]  Citrus Payment Solutions — Regarding property tax

Address:House no :1647, OLD MIG,BHEL

Using my ghmc app i paid propert tax to ghmc through citrus pay but its not reflecting to ghmc that i paid. I paid through google pay of amount 13, 154 and that was successfully credited to citrus solutions pvt ltd on 11th feb 2020. But its not credited to ghmc they have raised penalty for this. I request you to look at this matter and let me know whats the issue if the amount is credited to ghmc please forward me those details.

Thanks & regards,
Sri lakshmi
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Aug 8, 2021
Complaint marked as Resolved 
Verified Support
Aug 08, 2020
Citrus Payment Solutions Customer Care's response
Hi Sri Lakshmi,

As checked, this is a failed transaction and amount for same has been reversed on 12/02/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
Aug 08, 2020
Updated by Cekala
Can you please send me the transaction details that it's reverted back to me. As it is not reflected in my account

Thanks & Regards
Sri lakshmi

Verified Support
Aug 12, 2020
Citrus Payment Solutions Customer Care's response
Hi!

Your transaction has been refunded via Citrus transaction id OL[protected], merchant transaction id M113120096720200211185244, source transaction id UPI[protected], PG transaction id AXI94e67dde0d644a779f14fbf[protected] and RRN [protected]. Please connect with your issuing bank regarding the same for further assistance.

Regards,
Team Citrus
Complaint comments 

Comments

I am also facing the same issue. Kindly help me with proper channel to reach the citrus payment

they given this mail id but it is bouncing [protected]@pay.in

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