Citrus Payment Solutions — Regarding Refund

Sameer1305

from Powai, Maharashtra

Address:

Zara.com

I am sameer temkar I order from zara on 26th November and I returned my order on 2nd December and zara mail me that your refund is proceed but now it's more than 15 days I still didn't received any refund and I also check with my bank there no refunds in my account . Below I attach my transaction screen shot and refund mail screen shot . Please look in to this matter . And solve my problem as soon as possible .

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Verified Support

Dec 21, 2020

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Dec 21, 2020

Updated by Sameer1305 Yes but I didn't received any refund still it's more than 16 days . This is so inconvenient I want my refund as soon as possible I check with my bank and also with upi app which is phonepay they didn't received any refund so it's issue from your side so look into this matter as soon as possible.