Citrus Payment Solutions — request to refund failed booking airline ticket from air india express

Citrus Payment Solutions — request to refund failed booking airline ticket from air india express

J jnpbillava

Dear sir/madam, This is to inform you that i have tried to book a ticket in air india express website on 27th september 2020 through citruspay. I was not confirmed the tickets ans the air india express people are saying they have not captured the payments in their website. I request you to know the status of my money i. E inr 110010.12/.. Please find the below details for the transaction details. For your information. Date : 27 sep 2020 Transaction no: [protected]-citrusairindiaexpres Amount : inr 11, 010.12 +1 photos Was this information helpful? No (0) Yes (0)
Verified Support Oct 08, 2020 Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction id- [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. Regards, Team Citrus Oct 16, 2020 Updated by jnpbillava Dear Citrus Team, Thanks for the response Air India Express says the payments has not been captured in their systems. So i need to know where is the above amount deducted from my account. Kindly respond soon
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