[Resolved] Citrus Payment Solutions — stolen. money | |||
Money was stolen from my uk debit card (Starling bank mastercard) on 14th october whilst i was in india and used to pay for something in an on line transaction with citrus go air. I did not authorise the payment and have informed my bank. How do i get my money back? I have cancelled my card but i still want my money back as it has been stolen electronically. Was this information helpful? | |||
Nov 30, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 30, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
2 Comments | |||
Comments
Hello
My bank has refunded the money so it is all sorted out as far as I am concerned
Thank you for your assistance
Colin Brazier
My bank has refunded the money so it is all sorted out as far as I am concerned
Thank you for your assistance
Colin Brazier
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
राशि की दिनांक जब काटी गई :- 29/09/2017
नम्बर :- N/[protected]/0
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team