[Resolved] Citrus Payment Solutions — sun direct cable dth | |||
Sunday morning 7thh april at 9.30 am recharged my dth package for rupees 230 through google pay.in google pay status is showing as successful payment and money has been detected from my account also. Showing as citrus solutions also received the same and pack has been purchased. But still now the package is not activated it's already 4days completed. Check this issue asap. Or need to escalate the same. Do a refund or activate the pack need a result today itself. For your reference attached the screenshot. Kindly provide the solution Was this information helpful? | |||
May 24, 2019 Complaint marked as Resolved Verified Support Apr 12, 2019 Citrus Payment Solutions Customer Care's response Hi Rahul, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
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