[Resolved]  Citrus Payment Solutions — The amount got debited but the order hasnt got placed

I placed an order of Rs.3280 on zara but while payment that I did from UPI the amount got debited but the order hasn’t got placed .
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Aug 27, 2021
Complaint marked as Resolved 
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Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus
Email - sg.[protected]@gmail.com
Contact no - [protected]
Email - sg.[protected]@gmail.com
Contact no- [protected]

Hi Shaista,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 3280.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Shaista Gazia's [Complaint's author] reply, Aug 27, 2021
I recently placed one more complaint regarding similar issue that happen to me when again doing payment from zara .the amount got debited but order didn’t get place
And it’s been two days and I haven’t received any response from your side too

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