[Resolved]  Citrus Payment Solutions — till not credited money in my app

Address:West Godavari, Andhra Pradesh, 534350

Yesterday i have made payment through axis net banking via citrus payment solution to ace2three app, money was debited from my account yesterday but till now it's was not added in app. When i call bank person he said kindly citrus customer care. Everytime while doing payment he happens repeatedly via citrus payment solution.
Kindly look into these issue asap

Warm regards,
Sujeeth kumar
[protected]
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Sep 5, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2018
Citrus Payment Solutions Customer Care's response
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus
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