Citrus Payment Solutions — transaction debited but not credited to another bank account

Hi,

I did a transaction of rs 5000, the amount got deducted but have not been credited to another bank account. Its been more than 48 hours. I have not even got the reversal. Please update on this as i need the urgently. I have spoken to the same bank account customer service from where i made the transaction they also don't have any update regarding the reversal.
Ref id no - e2f684c27ad6407b8202b0fda5b7a30f
Time - 11nth december
7:23pm
From indus bank to icici bank
Regards
Darpan kapoor
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