[Resolved] Citrus Payment Solutions — Transaction dropped, never refunded

Aastha Shukla

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400604
Website:	CITRUS, BOX8, FAASOS

Tracking id: oqtc7l
27 apr, 2017 11:30 pm
Order amount - rs. 249 by box 8
Order not placed, amount not yet refunded

Transaction ref no. Igabkcpqg8
1 june, 2017 11.33pm
Order amount - rs. 154
Order not placed, amount not refunded

This is so very frustrating that payment banks are not refunding money in the respective bank accounts. I want both my refunds asap and a person who would contact me tomorrow regarding apologies and refund details.

Mail - [protected]@gmail.com

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Jul 3, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2017

Citrus Payment Solutions Customer Care's response Hi Astha,

We would like to inform you that the TXN

Transaction TypeSale
StatusSuccess
Date[protected]:29:11
Merchant Txn IdBX878058014933159424605
Citrus Txn Id[protected]
Last Modified[protected]:30:06
Amount249.00 INR
Merchant Name Poncho Hospitality Pvt Ltd

is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Whereas the 2nd TXN IGABKCPQG8 is not successful at our end. In case of accidental debit, the same will be credited back to you by the bank within 3 to 5 working days.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team