[Resolved]  Citrus Payment Solutions — Transaction issue/refund

I placed an order on zara india online on 25th July and then cancelled it, did it via UPI.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via @hdfcbank and money got debited from my account but zara did not received the amount.
I haven’t been initiated a refund
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
No, my issue is not resolved yet! No call, No message, No mail!
Verified Support
Aug 08, 2021
Citrus Payment Solutions Customer Care's response
Hi!

As checked, the given transaction has been refunded on 25/07/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Aug 10, 2021
Updated by Sadan Ali Khan
No, the amount is not refunded yet, I even checked at the bank and it's been more than 7-10 working days (except Saturday, Sunday and bank holidays).
Please find the solution.
Complaint comments 

Comments

No, the amount is refunded yet, I even checked at the bank and it's been more than 7-10 working days (except Saturday, Sunday and bank holidays).
Please find the solution.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information