[Resolved] Citrus Payment Solutions — transaction not sent to merchant

Pratham.1

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110075

Requesting a refund for my transaction

Payment of inr 5730.44/- was done with
Txn id: ctx[protected]
Date: 4th june 2018 time: 9:03 pm
Number: [protected] // [protected]

The booking is done by sbi credit card of nitin kumar on 4th june 2018 (Picture attached) for amount of inr 5730.44/-
The amount is deducted from card and not received by merchant since my online room booking did not take place. I urgently need the money back in my card.

+1 photos

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Jul 6, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Citrus Payment Solutions Customer Care's response Hi Pratham,

Please note that this is a successful TXN via Payment Id - CTX[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly

Regards,
Citrus Support Team