[Resolved] Citrus Payment Solutions — two fraud transactions | |||
This incident happened on june 28, 2019 at 10:30 am ist Client: mrs. Sitalakshmi rengarajan, mobile # [protected], chennai, india Mrs. Sitalakshmi rengarajan was called on her cell phone by a person calling himself as an employee of state bank of india, asking her for the debit card details, pretending that her card number has expired and new card will be issued. She gave the details assuming he was calling from the bank. Later within few minutes, two transactions / withdrawals occurred in the amount of inr rs. 30, 000.00 and rs. 19, 999.00. The bank was contacted and the card is locked. Please do the immediate needful to stop this transaction via citruspay kotak Ref # othpg 102257 Ref # othpg 222674 We have filed a police complaint on june 28, 2019 Cybercrime c. No. 3548 / ccb/cop/visitors/2019 Please do the needful immediately to stop this transaction and refund her the hard earned money of her lifetime!!! Rs. 49, 999 Thank you!! Appreciate all your help!!! Please see below further contact details: Contact phone number: v. Babu # [protected], Email : [protected]@gmail.com Was this information helpful? | |||
Aug 10, 2019 Complaint marked as Resolved Verified Support Jul 01, 2019 Citrus Payment Solutions Customer Care's response Hi, Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Citrus Support Team. | |||
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