[Resolved] Citrus Payment Solutions — unauthorized transactions using this wallet gateway

prisen

from Chennai, Tamil Nadu

Address:

State bank of india manavalakurichi

I am the Branch Manager of State Bank of India Manavalakurichi branch.One of our customer's account is debited with Rs.49999/- through atm card without customer's knowledge . Seems fraudulent transaction has happened using your gateway Citruspay Mumbai.Customer's Name Hithayathulla A.M .The atm card number [protected]. The Othpg Number[protected] .The transaction reference number[protected]. Kindly refund the amount.

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Aug 23, 2019

Complaint marked as Resolved

Jun 27, 2019

Updated by prisen Recover

Verified Support

Jun 29, 2019

Citrus Payment Solutions Customer Care's response Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query with the nearest Cyber cell and your bank that has issued your Credit card/Debit card /Savings Bank. Your they shall facilitate you on the further process.

Regards,
Team Citrus