[Resolved] Citrus Payment Solutions — unsuccessful payment to nios | |||
Sir/madam, I paid nios twice for same application due to transaction fail from your payment gateway. These are following details Name of the applicant = binay pramanick Application reference no = d[protected] I used an sbi debit card and the amount of rs 4553.1 got debited in this process. A message arrived immediately as the following- "thank you for using your sbi debit card 622xxxxxx for a purchase worth rs. 4553.1 on pos [protected] at citruspay nios txn# 734920." But the corresponding nios website showed payment not received. Hence i had to pay again. Would you please look into the matter and provide me with the transaction status and the details of it so that i may ask the concerned authority to refund my money? Was this information helpful? | |||
Nov 16, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 09, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Post your Comment