[Resolved]  Citrus Payment Solutions — upi payment - money deducted from bank ghmc property tax still due

I chose citrus payment upi on ghmc hyderbad property tax website to pay rs. 3033 to ghmc property tax hyderabad on april 18th. My money has been successfully transferred to [protected]@axisbank.

But the payment receipt has not been generated instantly. My property tax still shows due. Kindly return my money to my account as soon as possible.

Upi transaction id:[protected]

My upi: [protected]@okhdfcbank
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May 31, 2020
Complaint marked as Resolved 
Verified Support
Apr 19, 2020
Citrus Payment Solutions Customer Care's response
Hi,

We regret the inconvenience caused. We request you to wait for 1-2 working days for the transaction status. We shall update you on the status within the mentioned time.

We seek your patience.

Regards,
Citrus Support Team
Apr 21, 2020
Updated by Rajeshchitrapu
Any update on this?
Apr 22, 2020
Updated by Rajeshchitrapu
Any update on this?
Verified Support
Apr 22, 2020
Citrus Payment Solutions Customer Care's response
Hi,

We apologize for the delay. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 3033 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 5 to 7 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Cirtus Support team
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