[Resolved] Citrus Payment Solutions — wallet top up reference number[protected]
29 april 2019 20:03:01 i have done and wallet recharge thourgh cirtus payment gateways to csc digital seva portal via sbi netbanking after enter high security password csc seva portal show recharge failed but transaction was sucessful via sbi netbanking state bank reference number - igagaknua4. Please resolved issue asap here money is debit from my account and there is option given me to registered complain to your merchant csc e services. Kindly provided platform and help me as gateways services. Please
Complaint marked as Resolved Jun 3, 2019
Verified SupportCitrus Payment Solutions Customer Care's response May 03, 2019 Hi Nishikant,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Citrus Support Team
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