Citrus Payment Solutions — withdraw money but not received in bank account

Address:New Delhi, Delhi, 110092
Website:Cirtuspayment solutions

I had completed my payment of rs.1000 for opening a savings account in kotak mahindra bank through debit card payment powered by citrus payment at online on 7.9.2018 the transaction status is also success. But still now i have not recieved that amount in my account. Please help me. My transaction id is iplease give me the solution. Im in need of money
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Citrus Payment Solutions customer support has been notified about the posted complaint.
Sep 12, 2018
Updated by Soni saveeta
Please give me my solution
Complaint comments 

Comments

I have paid rs-827.39 for booking hpgas for refill through citrus payment

gateway solution .The distributor says they have not recieved payment.Kindly

refund my amount(hpgas bkng no-598977 con 601243 clrd 28 Aug.2018)
Citrus Payment Solutions Customer Care's response, Sep 19, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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