[Resolved] Citrus Payment Solutions — wrong amount deduction

Priya Nigote

from Indore, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452015

Hello my name is priya nigote. I have a request related to my father his name mr ashok nigote age 65. On saturday[protected] around 11:00am-11:30am he is getting one fake call form [protected] someone told my father that your card is hacked so u have to changed your pin he also telling him that he is calling form bank. My father provided him every thing what he want and he transfer 21500/-rs form my father's account to your site with name citruspay kotak so kindly help me to recover my money back.

For any information please do contact - [protected] priya nigote

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Aug 11, 2019

Complaint marked as Resolved

Verified Support

Jul 02, 2019

Citrus Payment Solutions Customer Care's response Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,

Citrus Support Team.