[Resolved]  Citrus Payment Solutions — Zara: Amount debited, order not placed

I tried to order from Zara India. I had reached the payment stage and chose to pay through gpay. I was redirected to citrus payments and i paid for my order. It was successful and also received the debited amount message from the bank. However, when I went back to the payment page, it was reloaded. Therefore, my order wasn’t placed but was already paid though Gpay. I’d urge Citrus Payments to refund the amount as soon as possible
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Aug 11, 2021
Complaint marked as Resolved 
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Here are the required documents. I have attached the gpay transaction made on 18th July and bank statement also!

Can you help me the earliest
Citrus Payment Solutions Customer Care's response, Jul 19, 2021
Verified Support
Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus
It was cancelled later by Zara after the payment got deducted

_avneet_kaur_'s [Complaint's author] reply, Jul 20, 2021
Avneet Kaur
avneetnicky@gmail.com
Order no. Nº 52590826046 (Zara)
Can you tell by when will the money be refunded???????
Heyy, till when will the company refund back !?
Citrus Payment Solutions Customer Care's response, Jul 23, 2021
Verified Support
Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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