[Resolved] Citrus Payment Solutions — ZARA Online Order Payment | |
I placed a order on ZARA India online on 7th Nov'20 and had opted for payment via UPI and then did the payment through PAYTM for which ZARA had used citrus payment gateway. Money got debited from my account but Merchant i.e. ZARA did not received the amount and order got cancelled eventually. Tried reaching the customer care wing of Citrus on [protected] but no use, do look into the issue and initiate the refund immediately. Was this information helpful? | |
Dec 1, 2020 Complaint marked as Resolved As soon as I received response from Citrus Payment Solutions I contacted Zara Customer support team and they resolved it in a day.
Payment partner I.e Citrus Payment Solutions and Zara has coordination issues. Initially Zara claimed that they didn't receive amount of the stated transaction but later they refunded on Citrus Payment Solutions response. Verified Support Nov 11, 2020 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. We will check and assist you with the transaction status soon. Regards, Citrus Support Team Verified Support Nov 24, 2020 Citrus Payment Solutions Customer Care's response Hi, We apologize for the delay in response. Please note that this is a successful transaction via Citrus Transaction Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end. Regards, Citrus Support Team | |
 1 Comment | |
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Dear Citrus support team, could you please update on the transaction status, when can I expect the refund?
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