Citrus Payment Solutions — Zara order cancelled but amount deducted from my bank

I was placing an order on zara india online on 18 July and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction and money got debited from my account but zara did not receive the amount.
So zara cancelled the order from their side as it was pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.
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Comments

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus
Mohana d's [Complaint's author] reply, Jul 20, 2021
desirajumohana@gmail.com

9121620284
Mohana d's [Complaint's author] reply, Jul 24, 2021
??
[protected]@gmail.com

[protected]

Mohana d's [Complaint's author] reply, Jul 21, 2021
By when will I be getting the refund?

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