[Resolved] Citrus Payment Solutions — Zara Order Complaint- Refund Requested | |
I placed an order on Zara India online on 11th September and had opted for payment via UPI I then did the payment through Paytm for which Zara uses the citrus payment gateway. I did the transaction and money got debited from my account but zara did not receive the amount. I haven’t been initiated a refund. Please help. Kindly check my concern and give me refund of my money at the earliest. Was this information helpful? | |
Oct 14, 2021 Complaint marked as Resolved Verified Support Sep 12, 2021 Citrus Payment Solutions Customer Care's response Hi! As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. Regards, Team Citrus Verified Support Sep 12, 2021 Citrus Payment Solutions Customer Care's response Hi!As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. Regards, Team Citrus  | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
to be a failed transaction. The order has been cancelled for non payment, please look into the matter.