[Resolved] Citrus Payment Solutions — Zara order money deducted but transaction at zara failed | |
I placed an order on zara india app online on 27 September 2021, 2:27 am and I paid via Google Pay I did the payment but it showed transaction failed however I got the completed message in google pay app. In zara app my order was not confirmed & zara did not receive any order payments and I had to pay via different mode. Please check below screenshot & initiate the refund. Was this information helpful? | |
Oct 31, 2021 Complaint marked as Resolved Verified Support Sep 28, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 3280.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
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