Citrus Payment Solutions — Zara order not placed, amount deducted twice | |
Hi, I have placed an order from Zara and made the payment via Google Pay(UPI). My money got deducted twice but my order wasn't placed. I had to order then via Cash on Delivery. Date of order placed :[protected] Order amount : 3560*2 = 7120 UPI transaction ID :[protected] &[protected] Please look into my issue asap and provide me a refund for the same. Was this information helpful? | |
 2 Comments | |
Comments
Here's the screenshots of both payments i.e, Rs3560 & Rs3560.
Kindly provide me the refund for the same.
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Kindly provide me the refund for the same.
Citrus Payment Solutions Customer Care's response, Jul 15, 2021
Verified Support
Hi!
Apologies for the inconvenience. As checked, both are failed transaction and amount for same has been refunded on 12/07/2021 via RRN 119121677488 & 119121728522. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Apologies for the inconvenience. As checked, both are failed transaction and amount for same has been refunded on 12/07/2021 via RRN 119121677488 & 119121728522. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Contact Number - 8968753851
UPI ID - jainvj43@okhdfcbank
Email ID - jainvj43@gmail.com
Attaching the screenshots for both payments below