[Resolved] Citrus Payment Solutions — Zara order shoes

Dinesh Somra

Aug 5, 2021

Address:

#368, sector 11, panchkula

I have placed an order from zara application on 5th of august 2021 my account was debited with the amount of ₹3590, but when i came back on the zara app it shows me the order has been declined and still the payment was made and money was not refunded. I have made the payment throught patym upi my upi id is [protected]@paytm. Please initiate the refund as soon as possible.

Ward regards
Dinesh

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Sep 7, 2021

Complaint marked as Resolved

Aug 05, 2021

Updated by Dinesh Somra I want my refund as soon as possible

Aug 05, 2021

Updated by Dinesh Somra It would be great if citrus payment solutions could begin my refund process

Aug 06, 2021

Updated by Dinesh Somra It would be great if citrus payment solutions could begin my refund process Soon.

Verified Support

Aug 07, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] was processed for Rs. 3590 as a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team