[Resolved] Citrus Payment Solutions — Zara payment failed but amount debited | |
I was placing an order on zara india online on 131st march 2021 and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via [protected]@oksbi and money got debited from my account but zara did not received the amount. So zara cancelled the order from their side as it keep pending I haven’t been initiated a refund. Kindly check my concern and give me refund of my money at the earliest. Was this information helpful? | |
Apr 9, 2021 Complaint marked as Resolved Though it took few days, and during the period there was no response received for any of the sides( neither the company nor this platform). And there is no proper grievance redressal mechanism or any contact point to get connected. Since my refund was initiated to my associated account. Hence, I mark my complaint resolved. Mar 31, 2021 Updated by Ashwin Alawa Date is 31st march 2021  Verified Support Apr 03, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on 31st Mr 2021 for Rs. 3480.00 was a failed transaction. The amount has been refunded to your source account on 3rd April 2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
 2 Comments | |
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There has been no response from the team regarding refund nor any update from Citrus Payment Solutions.
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I was placing an order on zara india online on 1st May, 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@oksbi and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
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I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@oksbi and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
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