Citrus Payment Solutions — Zara Payment issue

Shaily Goyal

May 25, 2021

Website:

Zara

I tried ordering heels from zara online store worth INR 2990. I had completed the payment procedure and the money got deducted from my account. As soon as i closed the payment window, the order payment was showing cancelled. The order status was showing “payment pending “ but the momey has been deducted. I used net banking as the payment mode. Attaching below the refrence no of the payment done. My registered email id with zara is [protected]@gmail.com . Please look into the matter and revert back in the same email for refund information.

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May 25, 2021

Updated by Shaily Goyal Please reply fast with the solution.

May 25, 2021

Updated by Shaily Goyal When will i get solution for my problem. Plss update me with when will i get the refund back in my account.

Verified Support

May 26, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 25/05/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

May 26, 2021

Updated by Shaily Goyal Ok thank you so much. I will update once i will receive the refund.