[Resolved] Citrus Payment Solutions — Zara payment problem via google pay | |
I placed an order from the Zara app and proceeded to complete my payment via google pay. Once was on September 27, 2020 and once was on June 28, 2021 Both times, my money got debited twice for each order because Zara app showed that the first transaction failed. Please refund both my amounts. Was this information helpful? | |
Aug 13, 2021 Complaint marked as Resolved Verified Support Jun 29, 2021 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further. • Citrus ID, Merchant, and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Can I please get an email id or WhatsApp number where I can send all this information?
You can share the details at [email protected]
Regards,
Citrus Support Team