[Resolved] Citrus Payment Solutions — Zara Payment UPI Failed Twice | |||
I was placing an order on zara india online on 25th and 26th September and had opted for payment via upi. I then did the payment through lazy pay and paytm UPI for which zara had used citrus payment gateway. I did the transaction and money got debited from my account but zara did not received the amount. So zara cancelled the order from their side as it keep pending I haven’t been initiated a refund. Was this information helpful? | |||
Oct 30, 2021 Complaint marked as Resolved Verified Support Sep 28, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 2080.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |||
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