[Resolved] Citrus Payment Solutions — zoomcar pvt. ltd

Thecozyman

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

My payment was successful from citrus wallet but i didn't got any booking from zoomcar and my cash was deducted.
Zoomcar also didn't give any information about the payment and booking.
Citrus sent a mail of which i have attached file
My amount withdrawal was inr 5709.
Please resolve this issue as soon as possible.
It has happened with me two times. I am requesting you to resolve this issue asap.

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Jun 30, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful TXN via Payment Id - CTX[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - ljlbyr4om in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team