[Resolved] City Union Bank — fraud transaction on 22nd july from sbi account

Soumya Ranjan Patel

from Mumbai, Maharashtra

Address:

770017

Hi,

On 22nd of July My father got fraud call saying calling on half of SBI bank asking for bank details and OTP. Due to points put by fraud person my father got confused and gave away bank details which let to transaction of Rs 5, 000 + 5000 from below two accounts.

Details of transaction :

Debit Card number : 459200XXXXXX6276
Transaction Id : OTHPG[protected]CUBBANKW MUMBAI-
Date : 22 Jul 2017, Around 5.00 PM
Amount : Rs 5000

From Card : 459150XXXXXX7488

Transaction Id[protected]CUBBANKW
Date & Time: 23 Jul 2017, Around 10.00 AM
Amount : Rs 5000

Police FIR I will be providing in an hour.

Kindly check this on high priority and please cease the account where money was transferred to.

+4 photos

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Aug 28, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Jul 25, 2017

Updated by Soumya Ranjan Patel Hi,

Please find Police FIR copy attached along with related documents.

Verified Support

Jul 26, 2017

City Union Bank Customer Care's response Dear Customer
In regard to your grievance, we frequently send awareness SMS/Emails to customers to not to share CARD details / OTP with any one. Moreover Bank will never call for any customer related information. Kindly lodge a complaint with your branch with all the details for fraudulent transactions happened so that we can look into this issue. Since this is not the official site for the city union bank so the action could not be taken.

This is for your kind information.

Regards
CUB

Jul 26, 2017

Updated by Soumya Ranjan Patel I agree that this is not official site to take any action but at least as a helpless consumer I am requesting you to block mentioned wallet which is being used for fraud transactions so that the guilty person can not do any more transaction.

So, if you can provide city union bank mail id where I can send such grievances it will be very helpful. As you can see in previous attachments, we have all available documents enough for you to take some action.

Kindly help us so that the guilty can be tracked and we can retrieve our money.

Additionally I will share information shared by MOBIKWIK regarding this fraud which was one wallets where money was transferred reference you can find in above attachments.

Regards,
Soumya Ranjan Patel

Verified Support

Jul 27, 2017

City Union Bank Customer Care's response Dear Customer

We request you to lodge the complaint at your Home branch with all the necessary doc's. So that we will assist you further.

Regards
CUB