Clarks — Complaint for charging vat @ 13% on footwear

Address:Mohali, Punjab, 140308
Website:www.clarks.in

Charanpal singh bagri bar room no.2
Gurjit kaur bagri new bar complex
(b.com., ll. b, ll. m) punjab & haryana high court, chd
Advocates supreme court of india
Ph:[protected],[protected].

Ref no.149 dated. 16/08/2016.

To whom so ever it may concern.
It has been informed to your kind office that on 9/05/2016, reading message/display flat 50% off, i along with my friend, visited your clerk store, shop no. g-87, the north country mall, nh-1, mohal kharar road vill: ballo majra, mohali. i selected one footwear shoes mrp 6999 and requested the concerned employee to bill the same and then the cashier punches the tag of shoes and issued the bill and deducted the amount by swiping my state bank atm card. but on checking the bill i shocked that after providing 50% off on the shoes mrp an additional vat @ 13% i. e rs. 455, on said footwear has been charged. i raised objection and requested the store manager that charging of vat is illegal and i only purchased the articles presuming the same on 50 % off. than the store manager replied that i could not get return the sold articles but i will get lodge your complaint with higher authorities and will refund extra amount charged as vat after approval from the higher authorities. further took my contact numbers and address and assured that i will inform when issue would be sought out and assured me that your concern will be resolved within 2 months.
Till date i visited above store more than 10 times but the manager is dilly-dallying the matter from one pretext to another. as such the present complaint is being presented.
So vat @ 13 % been charged in illegal, arbitrary and contrary to law, decisions of hon’ble courts and polices of central and state government.
So by above act it apparent that your company/store is indulged in unfair trade practices and it is advised to your kind office that needful be done as early as possible and i should be informed accordingly. a copy of this notice has been retained in my office for reference and record purposes.

Chandigarh charanpal singh bagri
Dated: 16/08/2016. (advocate)
R/o house no.2521, sector 125, sunny enclave,
Kharar, district: sas nagar, mohali.
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Aug 16, 2016
Updated by charan13
CHARANPAL SINGH BAGRI Bar Room No.2
GURJIT KAUR BAGRI New Bar Complex
(B.Com., LL.B, , LL.M) Punjab & Haryana High Court, CHD
Advocates SUPREME COURT OF INDIA
Ph:[protected],[protected].

Ref No.148 Dated. 16/08/2016.

To whom so ever it may concern.
It has been informed to your kind office that on 21/03/2016, reading message/display flat 50% off, I along with my wife, visited your wood land WOODLAND store, SCO 2, modern square, Desu-majra, opp. HDFC bank, Kharar –Mohali. My wife selected on footwear sandal size 40 bearing article no. 1625114, MRP 2995 and requested the concerned employee to bill the same and he replied that sir please purchase one more article to avail discount 50% off. Showing my helplessness I selected one T-shirt for me which was otherwise not required. Then the cashier punches the tags of both articles and issued the bill and deducted the amount by swiping my state bank ATM card. But on checking the bill I shocked that after providing 50% off VAT @ 14.30% on footwear and 6.05 % on T-shirt has been charged. I raised objection and requested the store manager that charging of vat is illegal and we only purchased the articles presuming the same on 50 % off. Than the store manager replied that I could not get return the sold articles but I will get lodge your complaint with higher authorities and will refund extra amount charged as vat after approval from the higher authorities. Further took my contact numbers and address and assured that I will inform when issue would be sought out and assured me that your concern will to resolved within 2 months.
Till date I visited above store more than 10 times but the manager is dilly-dallying the matter from one pretext to another. As such the present complaint is being presented.
So vat @ 14.30 % and 6.6 % has been charged in illegal, arbitrary and contrary to law, decisions of hon’ble courts and polices of central and state government.
So by above act it apparent that your company/store is indulged in unfair trade practices and it is advised to your kind office that needful be done as early as possible and I should be informed accordingly. A copy of this notice has been retained in my office for reference and record purposes.

Chandigarh Charanpal Singh Bagri
Dated: 16/08/2016. (Advocate)
r/o house no.1139, sector 71, SAS Nagar, Mohali.
Complaint comments 

Comments

I have sent mail but their customer care is not responding to my mail. their number is also not working. i want to exchange the shoes soi can get the right pair of shoes. the return policy in the website does not give details on how to place returns as othe online shopping sites.

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