[Resolved] Clay Telecom — International SIM card | |||||
S. chandrasekaran On 3rd july morning, i took an international sim card from chennai international airport clay sales counter. they took rs 1210/ and did not give any receipt. i was told e receipt will be sent to my mail id, which i have provide to them. first, he put one sim and it did not work and then, he changed with another one and when it asked for some confirmation, the shop person told me that it will work once you reach abroad. I tried using the card after reaching colombo, and i could not get any of the net works and numbers in colombo and india. I had to buy local airtel card and things were fine. The shop is handled by persons, who could not explain any thing. They told me that money will be refunded if the card did not work abroad. i am waiting to get across to the shop for getting refund. I wish this mail is noticed by some one responsible in the organization and the problem is addressed and i get refund of the cash i paid. to avoid such occurrences, kindly keep some persons in the counter who is knowledgeable in the subject. The number in sim card is [protected] [protected] Was this information helpful? | |||||
Aug 5, 2016 Complaint marked as Resolved Clay Telecom customer support has been notified about the posted complaint. Verified Support Jul 05, 2016 Clay Telecom Customer Care's response Dear Mr. Chandrasekaran,
We deeply regret for the inconvenience caused to you. Your concern has been taken on priority and details has been forwarded to the customer care team. Our team will immediately take necessary steps to resolve the matter asap.
Regards.
Team Clay Telecom
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