| Address: Pune, Maharashtra |
Helios Watch Store: Fraudulent in the Clause "180 days of gift coupon validity" not clear how days are counted from the Date of Purchase
Helios Aundh had issue a gift Card worth 3000/-
Date of issue - 29/07/2012
Helios card - 1000 xxxx xxxx 1908
Valid for 180 days from date of issue. We visited the Helios shoppe on JM road on 26-jan[protected]th days from the date of issue) Our card was rejected and purchase was not allowed on the card. Vendor claimed that it had been 185 days, 5 days late than the date of issue. I want to know that "what is count of days" calculated as? there is absolutely no information provided on the card about when the store was to nullify the card . What about the public holidays/days when the store was closed do they count? on the 180th day we were disallowed to make a purchase on what basis? Shop owners consulted the Aundh Store where again they claimed we had been 5 days over the date of Expiry and assured they would let us know about validity. After 7 more days on 3th February they responded with "card not valid". Please force the shop and Titan to comply with all details and honour our purchase. Was this information helpful? | 
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve