Club Factory — I am not getting my refund for two orders - so42192334 and so41582058

Address:	South West Delhi, Delhi
Website:	Club factory

Hi Team
Myself ChandraPrabha, a new member of club factory and I purchased something very first time from club factory
It's been a month but now I am feeling so mentally harrassed and traumatized as they are making me fool through their useless CHAT option in app since one month and asking for order details again and again and by doing just ' nothing '. I am calling customer care number they are just transferring my calls here to there .I have returned both the orders by DTDC courier and club factory has received it on 3rd September .On chat they have confirmed the receipt also. Still my refund is not being released from their side .It's been a month .I have never experienced this with any other shopping sites like Jabong or Amazon .They have best refund processes and I never returned anything on my cost to them .But here I only shipped my packet with both the orders and spent RS 140 for that from my pocket.
Club facory executive promised me to refund the Shipping charges also as this was first purchase with club factory. But it seems I won't get my order related refunds from club factory, shipping charges are a very far thing .
Please do something and help me to get my refund for both my orders and if possible shipping charges too.

Thanks
Chandra Prabha(Prabha)