[Resolved] Club Factory — no refund given after several follow ups | |||
I had placed an order on the 20-dec 2018 which got cancelled and 'return to warehouse' on the 21-jan 2019. The app shows that the amount was refunded on the app on the 13-feb 2019 at 08:33hrs. And immediately thereafter it shows withdrawal of the amount at 11:35hrs. However i have not withdrawn the amount, so who did? Also, i do not have any credit on my account, so where is the money?? I had originally made the payment via my paytm account, and there has been no credit to my paytm account. Nor is there any credit on my cc or debit card account. I have been following up with the customer support operator team since almost 3 months now... First for delivery cancellation issues and now for no refund issue. There is no support at all from them! Was this information helpful? | |||
Mar 31, 2019 Complaint marked as Resolved Verified Support Feb 27, 2019 Club Factory Customer Care's response Dear, our agents have no access to transfer your refund. Please check or report to the police. Sorry for the trouble.
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 3 Comments | |||
Comments
I've not received the refund of my order number SO82486812. The company claims that they've refunded and the refund has been withdrawn from the wallet through paytm, but the paytm number they told doesn't belong to me. I've not received any help from the support center of the company.
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Please club factory my i order since on the 9 of this month but it has not yet been shipped yet and the estimated delivery date was 25 today is 23 an yet no change what wrong with my order please i need to know my order number. SO89332003
Hi Riya, (Riya1703),
I have similar issue where CF have credited the money into some other fraud account. Have you been following up with them? We can together spread the message and take help from each other on this.
You can connect with me on [protected]@rediffmail.com
I have similar issue where CF have credited the money into some other fraud account. Have you been following up with them? We can together spread the message and take help from each other on this.
You can connect with me on [protected]@rediffmail.com
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