Club Mahindra Holidays — cancellation and refunding of membership id - 2867257
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road Chennai Chennai District Tamil Nadu India - 600 002, Chennai, Chennai District, Tamil Nadu, India
DaDamanjeet singh pannu on Jun 23, 2019
June 23, 2019
Club mahindra team
I would like to request for the cancellation of my membership from the club mahindra. I am forced to cancel the membership due to inconvenience i am suffering.
As i received a call from chandigarh club mahindra on 26th of april 2019 asking me and my wife to come sagar ratna restaurant on delhi chandigarh highway situated at karnal to collect 2 nights 3 days gift voucher as my name is shortlisted in a lucky draw after that without knowing the actual story behind this on same day at evening me and my wife with kids were going to collect the gift voucher at restaurant.
We met your company representative ms. Shefali thakur (Mob no - [protected] & [protected]) and her senior mr. Bhanu thakur (Mob no - [protected]) they attend us & show some plans we both did not noticed much and said no in answer that we do not need this right now anyhow they were very convincing and so we took the plunge and agree to purchase the club mahindra white membership they took rs 39840 in advance through hdfc debit card but after taking payment of rs 39840 they tell you will get your 1st holiday when you give rest of installment (Rs 11309 x 3 = rs 33927) for 1st year before september 2019 anyhow i gave rest of 3 installments of rs 11309 x 3 = rs 33927 on same day through hdfc debit card to avail the holiday on time and they promised me a cash back of 4500 & 3500 of food vouchers.
As ms shefali aslo convinced me when u get the welcome call from club mahindra chennai u say yes only and any doubt will be clear later on.
The problem started once we decide to plan our very first vacation with the club but it was quite disappointing because where we want to go that was not available for us. The promises we were made by your team was vanished. What is the use of having membership when we can not be availed for the place and duration we want.
After being in service family we have to see our official work schedule as well as our family requirements and that was cleared to your team also and they told us that you will not face problem. The word your team as well as your membership offers is useless as the relationship manager was not even able to avail us the voucher, so how we can think about future with your club.
I was so excite for my family that they will be happy with your club, that i have paid all the three installments on the same day of making the down payment as i was told i can take benefit and spend holidays only after paying all three installment so i did it the same day but at the time of booking all the true colors of the team as well as the club was revealed.
As i was promised buffet to be cheap for my whole family where i came to know from my relatives later on that you have soo much expensive food system also and the range of buffet carries for individual only.
After taking membership i asked your team several times about the cancellation procedure they told we do not have any procedure, after getting fed up from all this thing i would request a cancellation of membership along with refund of my money as i have not used even a single day with your club.
This is the time i am requesting and the next time i will take a legal action against your club.
I am expecting a quick reply & action from your team, as i would like to see how much active your team is with your customers.
Total paid = rs.73767/-
Rs.39840 on 26 april 2019 (Through hdfc card)
Rs.33927 on 26 april 2019 (Through hdfc card)
Srd. Damanjeet singh
H. No - 240, sector-8, u. E
Karnal, haryana (132001)
Membership id - 2867257
Registered mob no - [protected]
Registered email - [protected]@gmail.com
[Jun 23, 2019] Club Mahindra Holidays customer support has been notified about the posted complaint.
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