Club Mahindra Holidays — cancellation of my club mahindra holidays membership and issuance of refund

Address:

New Delhi

Dear sir/madam,

I wish to cancel club mahindra membership #285656 due to following reasons:

(A) i had taken the membership considering that i can visit resorts during the peak season and also get to travel a lot post my retirement. But the last 2 times that i booked my holidays, my experience has been very bad. I had to plan my holiday during non-peak season due to unavailability of resorts. Also, my phillipines holiday was cancelled due to a natural calamity. And after it reopened, club mahindra simply cancelled my resort booking and i had to waste a huge amount on my pre-booked flights. Club mahindra never compensated me for that. Due to covid-19 and travel ban, i won't be able to travel for the next 2 years, and so this membership is of no use now.

(B) i have paid a total amount of rs. 2, 18, 411 to club mahindra including asf but i do not find any utility of taking such membership as resorts are never available when required, resorts are very far-off and compared to other such resorts available online through make my trip, fee charged is too much.

(C) also, the cool-off period of 10 days is very very less for anyone to decide regarding the membership. It can only be decided after the person has availed 1-2 holidays and then assessed the quality of membership. And my experience has been very poor in this regard.

(D) cost of food is exorbitant. Per person buffet is somewhere like rs. 650-750 while ala-carte is very costly. So, while most other hotels offer complimentary breakfast and reasonable meals, cost of meal at club mahindra is very high. There are almost no other options available for dining except club mahindra. Thus, in a day for a 2 adult + 2 kids, one will end up spending something like rs. 3, 500-4, 000 per day and then they tell that cost of boarding is free with membership.

It is my sincere desire to surrender the membership and get the refund in this respect.

Request your revert in this context.

Sincerely,
Arun kumar