Club Mahindra Holidays — cancellation o[censored]nused membership and refund of paid amount

Address:	New Delhi, Delhi, 110078
Website:	www.clubmahindra.com

My husband had purchased xvv5oo w10 on 30th sep 2016, we were called for club mahindra promotion meeting with entire family. There we enrolled into club mahindra red membership (Member id: 2728976) on 8th nov 2016 and started emis 13059.00 after paying the initial amount of rs.81315.00.

We have tried to book a destination during the aug 2017 weekend with help of club mahindra employee saurabh siddarth kashyap. We had given him more than 45 days notice to help us avail the resort but he could not get us confirmed booking. According to him we should have tried much earlier as much as 4 months when the booking window opens, this is even after taking red membership.

We then introspected that whether we can really plan our holidays such a long time in advance and came into conclusions that with our current professional and personal commitments its practically not possible to plan a long term trip. This is the reason we could not avail any free days that came along with the above car and neither i could avail free days that came with club mahindra membership. Its because of the car we bought from mahindra that club mahindra approached us which looked good at that time.

I stopped paying emi immediately and tried to reach out to club mahindra via calls and mails to [protected]@clubmahindra.com to cancel our membership and refund the total amount of rs. Rs.1, 74, 700/- paid till july 2017.
Unfortunately there were no serious attempt to reach back to us, there were couple calls trying to persuade us to stay with the membership but when we declined they promised to get back to us which never happened. There was once a mail telling us that they have tried to contact me on my registered number and that for cancellation face to face meeting with be required. We got back to them with alternative number via mail on 24/01/2018 but there was no call or follow up in this regard.

Till today i have not available a single rupee of club mahindra services, all i want is the refund of the money paid to them in a professional manner. I had high regard of mahindra group of companies which is why my husband chose to buy a high end car from them. I also referred my brother who had also taken membership and by now has paid fully his membership amount.

Looking forward to positive response from club mahindra team or i will have to escalate matters.