[Resolved]  Club Mahindra Holidays — Credit card payment related for emi

Have sent numerous emails on this one and your contact centre number is not answered by any person but going in loop.

Refer my email text sent earlier giving details... Over and above this i luckily got across to your contact center on 21st july who said this would be solved but still not done and am not getting any update. Below is the email extract -

Team,


First of all let me begin the email with a very sad note that the customer service of club mahindra once you become a member is pathetic and i have observed this in my first year of membership itself.


To explain the above dissatisfaction let me provide the details


My credit card for monthly installments on your records had expired in the month of may 2016 and i had been chasing with your sales colleague mr. Nagsen bhosale from the month of april over phone and what's app messages on the procedure to update my new credit card details to ensure there is no default in my payment and the cheques i had given do not get debited. Upon non receipt of any solution from him inspite of several follow ups i wrote to your member relations email id and got a response after a week that i have to personally visit your mumbai office and give my new credit card details. By then it was already mid june and the june installment was debited by using my cheque i had given as backup.


On 16th june i visited your andheri solitaire park office (Please note that i was on an assignment in dubai and travelled to mumbai to get this done as one of the reasons for my travel to mumbai) and provided my new credit card details and authorisation and was ensured by the reception lady and another colleague from back office that from july onwards it will get debited from my credit card and cheque wont get debited. To my surprise still on 7th july again the cheque got debited and the new credit card was not used.


On 11th july i called up on your andheri office number (+[protected] and was transferred to ms. Sheetal by the reception. I explained all my concerns to sheetal and she assured me that she would call me back on my dubai number and confirm the status.


It has been 8 days today and after 3 attempts to reach her again on phone thru the above number i still couldn't reach her nor have i got any confirmation or call back on phone or email.


This is very disappointing and frustrating to not get any answers inspite of making so many calls.


Hence am writing this email as one of the attempts to address my issue at the earliest and ensure that the cheque is not used for instalment next month onwards.


Thanks and regards,

Vivek kava

+[protected]